Can You Make My Breakfast For Me?

Now that the Fall is here, Easy is busy on the weekends like never before. Since we've added proper seating on the King Street side of the building, we're able to squeeze 26 more people in during the peak hours for brunch. Considering that since we've done that, we're still clipping the pace in terms of patrons in and out and at both doors if you know what I mean.

In 2005, we expanded the kitchen in anticipation of such a move and we've gone to lengths to improve service, billing, food quality, speed and have changed the staff pretty much completely in that time. However, this sometimes is never enough for some customers. In order to speed up service times, we've recently tried to limit changes to the menu and have pared down items that take too long. But despite all of that, someone last weekend had the nerve to show up at 1pm on Sunday, our busiest time of the week, and ask us to make French Toast using their own bread. And they didn't even ask us before they ordered, no, they waited until the waitress had already punched in their order. Our waitresss had refused the substitution and to her shagrin, was asked to ask the kitchen if it could be done, to which they replied, "no!". The table (of 4) got up and walked out in a huff. I mean, who does that? And where did they go after leaving? to another restaurant to try the same thing? Regardless to say, it pretty much ruined the waitress' day and created a bad vibe in the room for the others enjoying their breakfast and coffees.

There are days when we have to "put up" with this kind of behaviour from customers. I'm told about it after the fact and it usually happens when we are busy and stacked with orders and customers. You know we should take a picture of these idiots and put them on a wall of shame (maybe on this blog!). Granted, mistakes do happen to the nicest people, and we profusely apologize and even mail out gift certfificates, but is it just breakfast restaurants where this happens or is just Easy? Anywho, we try and let it roll off our backs and start the next day fresh because 99% of the time, its fun and worth it.

So next time you want to go to a restaurant and have them make the food like you'd have it at home, why not just stay at home and make it yourself. Save us the hassle and grief.