Everything You Wanted to know

This is the beginning of some behind the scenes blogs about my restaurant in Parkdale, Toronto. The reason I'm going to blog about Easy is to tell some of the crazy stories about our customers and staff and to explain our practices to the general public, or those who might be considering coming to Easy because they heard good things and want to go for "brunch" at that busy place in Parkdale.



Now you see, in the 9 years we've been open, many incredible things have happened at Easy. The topics are almost endless. There's the customers, the staff, the building, the equipment, the landlord, me, my family and you. So with a blog, there's no need to try and market any of this stuff, this is so you can understand what happens behind the scenes.



Here's one story that has happened a lot, see if you can relate...



MISSING GRANOLA



A few weeks ago, I was told about how confusing it can be when we're stacked full of customers and there's a line up outside and inside, the kitchen is pumping out food and the front of house staff are scurrying around taking care of all you nice "brunchers". A granola comes up for pick-up in the kitchen and its taken (by mistake) to a different table by a waitress (lets call it table #14). After a couple of minutes go by, the other waitress comes back to the kitchen and asks for the granola for table #7. The guys in the kitchen shrug and tell her it went to #14. She then goes to table #14 to take the granola to table #7, and when she gets there (#14), its been eaten. So, she looks at the guy at the table and then goes back to the kitchen and asks for another granola, to which they freak a little and make another one in a hurry, she takes it to table #7 where that customer is probably thinking, "what took so g.d. long" and then digs into the granola, armmgh,arhhmmgh,yum,yum,yum...



Now I ask you, when you go to a restaurant and order food, don't you have a pretty good idea, if not for sure idea, of what you think is coming to your table? Why did the dude just eat the granola at table #14? I mean, its happened before, not just with a simple thing like what I just described. Waitresses take an entire order to the wrong table, and the customers just start eating the mistakenly delivered items and then when their correct food arrives minutes later, look all confused. I mean is it the nature of breakfast customers to be a little foggy in the head, and to have difficulty remembering what they ordered? Lets see, hmmm: ordered a eggs benny and got a mushroom omelette...



I know that when I order the steak and some fish arrives, I go to my wife, "where's my steak?, I think they gave us the wrong food..."



I'll leave you with this question. Considering how busy it gets, and with 10 staff busting their butts to try and nail every order (which they do often), who pays for this missing granola? One more take on this: If you were delivered a glass of wine at a restaurant which you didn't order, and you drank it without any thought, what would you say when the drink appears on your bill? I mean, you drank it right? Shouldn't you pay for it?